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Introduction 

Section 1: Needs and Position 

Section 2: Targeted Recruitment 

Section 3: Screening Volunteers 

Section 4: Orientation 

Section 5: Supervision 

Section 6: Policies and Procedures 

Section 7: Measuring Performance 

Section 8: 3Rs - Retention, Rewards & Recognition 

Section 9: Relevant Management Issues 

Acknowledgements 

All Contents 

Table of contents

Intro 
Planning 
Determining Need 
Desired Qualities/ Skills 
Position Design 
Groundwork 
Tools & Samples

Scheduling

 

Intro 
Volunteer Facts 
What Are the Implications? 
Recruiting 
Who Is the Target? 
Student Employment Centres

 

Intro 
Application Forms 
Interview 
Reference Check 
Probation Period 
Supervision

 

Intro 
Presentation Tips 
Outline Session 

 

Intro 
Supervisor Functions 
Performance Issues 

 

Intro 
Site Policies 
Examples of Site Policies 
Site Management Policies 
Examples of Site Management Policies 

 

Intro 
Measurement 
Planning 
Goal Setting 

 

Intro 
Retention 
Tools for the Measurement of Satisfaction 
Rewards and Recognition 

 

Intro 
Governance 
Dismissal of Employee/Volunteer 
Saying Goodbye 
Liability issues 
Succession Planning 
Customer Service 

 

 

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