Section 4: Orientation
As previously mentioned, a new Volunteer needs an orientation to the organization and the position. The Volunteer should be introduced to his/ her co-workers, manager, board members, and assigned a contact person to answer any questions he/ she may have.
After the introductions it is time to learn about the organization itself. The Volunteer should be supplied with material outlining the mission and goals of the organization, the governance structure, commitment expectations including mandatory training, a contact list, site specific emergency procedures, code of conduct, reporting scheme, suggestion/ complaint procedure, statistic collection, parking, confidentiality and suggested methods of handling sensitive issues. This would also be a great place to put a written statement of the commitment of the organization to the Volunteers and the expectations around how paid employees are to interact with Volunteers. Please note that this is one section that should not merely be printed out in the form of a manual and handed to an employee or to a Volunteer. The manual is only part of the orientation and giving the Volunteer/ employee the opportunity to discuss these issues will increase his/ her understanding. This is an area that should be presented to the newly hired person.
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