Volunteer Manual
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Section 8: 3Rs - Retention, Rewards & Recognition/Tools for the Measurement of Satisfaction
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Tools for the Measurement of Satisfaction
Performance Appraisals
- Please see previous section.
Surveys at least once per year, usually conducted every 6 months.
- Surveys should ask questions such as:
- What are the benefits of Volunteering at this site?
- What are the frustrations working at this site?
- How can we improve the working conditions?
- Do I have skills that are not being used effectively?
- How do we get these skills into use?
- Am I receiving enough feedback on my performance? Too much?
- How would you relate the responsibility you are given? Too little? Too much?
- Please comment on how we can make things run more smoothly and allow for more effective running of the site?
Exit interviews
- The exit interview is an incredibly valuable tool. What issues could be more important than those coming from someone leaving the organization?
- The exit interview may be conducted by telephone.
- It should not be conducted by a person with whom the leaving Volunteer did not get along.
- The Volunteer should be asked if they could spare the time to go through this process.
- Questions should include:
- How long have you Volunteered at this site?
- Why are you leaving?
- What did you like about Volunteering with this organization?
- What did you not like about Volunteering with this organization?
- Do you have any suggestions on how we can improve the program? Site? Volunteer experience?
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