Customer Service
In the course of researching this reference material one of the subjects that has emerged has been that of Customer service and the need for training of site personnel and Volunteers. We need to remember that as a service industry we have to interface with our clients- the general public. We need to do so in such a way as to make them comfortable enough to want to come back. We are working in an environment where instruction and knowledge transfer is involved and we are working with populations dealing with challenges (learning, social, financial, mental and physical challenges being but a few).
We have to have a welcoming atmosphere of tolerance in which we provide assistance at least on a basic level.
Here are some customer service basics:
- Make the site accessible
- Keep the site clean
- Smile
- Offer to assist incoming clients
- Listen and be certain you understand before giving direction
- Be friendly
- Know your limitations
- Do not tell someone that you can do what you cannot
Suggested web sites:
http://charitychannel.com/article_171.shtml
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